Account Deletion
How to Request Account Deletion
If you wish to delete your Amwell Sales account and associated data, you can do so through any of the following methods:
Option 1: Through the App
- Open the Amwell Sales app
- Navigate to the Profile tab
- Contact your company administrator to initiate the deletion
Option 2: Contact Your Administrator
Ask your company administrator to deactivate your account through the Amwell admin portal. Administrators can disable accounts and initiate data deletion from the employee management section.
Option 3: Email Request
Send an email to support@amwellpharma.in with the subject line "Account Deletion Request" and include your registered mobile number. We will process your request within 7 business days.
What Data Is Deleted
Upon account deletion, the following data is permanently removed:
- Your personal profile information (name, phone number)
- Authentication credentials
- Push notification tokens
- GPS location logs
- Photos uploaded during visits
What Data Is Retained
Certain business records may be retained as required by applicable tax, commercial, and regulatory laws:
- Sales order records (anonymised, without personal identifiers)
- Invoice and transaction records required for financial compliance
- Audit logs required by regulatory obligations
Retained records are anonymised where possible and are not used for any purpose other than legal compliance.
Processing Timeline
Account deletion requests are processed within 7 business days. You will receive confirmation once the deletion is complete. After deletion, you will no longer be able to log in to the App.
Contact Us
For questions about account deletion or data handling, contact us:
Amwell Pharma
Email: support@amwellpharma.in
Website: amwellpharma.in